Frequently Asked Questions

General Questions

Q: What services does your print and promotional products business offer?
A: We offer a wide range of services including printing services for business cards, flyers, brochures, posters, banners, as well as promotional products such as custom apparel, pens, mugs, and more.

Q: How can I place an order?
A: You can place an order by filling out the quote request form on our website, or you can contact us directly via phone or email to discuss your requirements.

Q: What file formats do you accept for printing?
A: We accept a variety of file formats including PDF, JPEG, PNG, AI, PSD, and EPS. If you’re unsure about your file format, feel free to reach out to us for assistance.

Q: Can you help with design services?
A: Yes, we have a team of experienced designers who can assist you with designing your print materials or promotional products. Please contact us for more information about our design services.

Printing Questions

Q: What is the turnaround time for printing orders?
A: Turnaround time depends on the complexity of the order, the quantity of items as well as the product type. Generally, printing orders are completed within 5-7 business days. However, due to market conditions some orders may be 7-10 business days from the time of final proof approval. Please let us know if you need your order for a specific date and we will let you know if we are able to meet your timeline.

Q: Do you offer shipping services?
A: We offer shipping services for most items in our product line. Shipping costs vary depending on the size and weight of the package as well as the destination. We can provide you with a shipping quote upon request.

Promotional Products Questions

Q: Can I see a proof of the promotional product before placing a bulk order?
A: Yes, we can provide a virtual sample of our promotional products upon request. Please contact us to discuss your sample requirements.

Q: Is there a minimum order quantity for promotional products?
A: Yes, minimum order quantities vary depending on the product. Please contact us for more information about minimum order quantities.

Q: Can you print custom logos or designs on promotional products?
A: Yes, we offer custom printing services for promotional products. You can provide us with your logo or design, and we’ll take care of the rest.

Payment & Billing Questions

Q: What payment methods do you accept?
A: We accept payment via credit card, debit card, and company check for local orders that will be picked up from our facility. Payment instructions will be provided upon placing your order.

Q: Do you offer discounts for bulk orders?
A: Yes, we offer discounts for bulk orders. The discount amount depends on the quantity and type of products ordered. Please contact us for a custom quote.

A Better Copy

A Better Copy